You know the importance of good customer service, but do you have what it takes to measure its effectiveness? It’s more important than ever before to do so.
According to a 2016 report by NewVoiceMedia, one of the Global Leaders in Cloud-Based Contact Centers and Inside Sales Solution, 94% of customers would take their business elsewhere after just one bad experience with customer service.
some other stats:
89% of customers are more likely to make another purchase after a good experience. (Salesforce Research)
63% of consumers expect businesses to know their needs and expectations. For B2B buyers, 76% expect the same thing. (Salesforce Research)
93% of customers are likely to make repeat purchases with companies who offer excellent customer service. (HubSpot Research)
Nearly three out of five consumers report that good customer service is key for them to feel loyalty toward a brand. (Zendesk)